Multi-Axis Spiral Suction FAQ

PRODUCT QUESTIONS

The tips seem to fit loose in my HVE valve. Is there a way to correct this, or has this been corrected? The tips seem to fit loose in my HVE valve. Is there a way to correct this, or has this been corrected?
  • Loose fit in HVE valves typically is a result of an old o-ring. Try replacing the o-ring in your HVE valve. To prevent the issue from ever occuring the Multi-Axis Spiral Suction HVE dental suction tip was modified on 5/1/2014 to fit tight in all HVE valves no matter how old the o-ring.
Can the Multi-Axis Spiral Suction really replace a saliva ejector? Can the Multi-Axis Spiral Suction really replace a saliva ejector?
  • Absolutely! The Multi-Axis Spiral Suction HVE dental suction tip will save you money because you will be completely eliminating the cost of purchasing saliva ejectors. It solves every problem that is wrong with traditional HVE suction tips and saliva ejectors. See the MASS Features page for more information!
How is this different from a traditional HVE suction tip with a bunch of holes just poked in it? How is this different from a traditional HVE suction tip with a bunch of holes just poked in it?
  • The diameter of the holes, the spiral pattern, number of holes, distances between holes, location of holes on the tube, angle of the barrel wall, and length of the suction tip are all precisely calculated and tested to give the best result. It is the combination of all these features that result in the superior performance of the Multi-Axis Spiral Suction HVE dental suction tip. All these features are U.S. Patent Pending (as well as numerous other features) due to them all being necessary to achieve the performance that you will find with the Multi-Axis Spiral Suction HVE dental suction tip.
Is your product patented? Is your product patented?
  • Yes. When creating the revolutionary Multi-Axis Spiral Suction HVE dental suction tip the design resulted in the creation of new designs never before used for an HVE tip. Patent applications were initially submitted on September 6, 2012 and patents were pending with the U.S. Patent & Trademark Office until January 3, 2017. During the patent pending process the design was protected from any variations that may arise that happen to fall under the pending patents claims. The design of the Multi-Axis Spiral Suction HVE dental suction tip resulted in the creation of new mold manufacturing technology never before used in mold creations. Multiple U.S. patents are pending on the manufacturing process as well. Patent requests have also been extended to numerous international countries and will be subject to their respective patent laws. A U.S. Patent was granted on January 3, 2017 for the unique features of the Multi-Axis Spiral Suction. Patent Number 9,532,857.
How can I purchase the Multi-Axis Spiral Suction tip in Canada? How can I purchase the Multi-Axis Spiral Suction tip in Canada?
  • Currently, you can purchase the Multi-Axis Spiral Suction from Henry Schein Canada (Item # 474-0024). We are unable to sell directly from our website to Canadian customers due to Medical Device Establishment License regulations put in place by Health Canada.

 

ORDER QUESTIONS

How do I purchase the Multi-Axis Spiral Suction tips if I am tax-exempt? How do I purchase the suction tips if I am tax-exempt?
  • Tax-exempt businesses that are not located in the state of Michigan can purchase the Multi-Axis Spiral Suction HVE dental suction tip via our website shop or via phone at 269.281.0489. Tax-exempt business located in Michigan must call us to purchase as the website will automatically add tax to your purchase. A copy of your exemption certificate should be faxed to 269.428.4705 prior to calling to expedite the process.
Where do you ship? Where do you ship?
  • We currently ship to the entire United States via UPS. Alaska & Hawaii residents please contact us and we will arrange for USPS delivery with affordable shipping rates.
Is your website secure? Is your website secure?
  • Extremely! Ghost Mfg.'s shopping cart contains a 128-bit SSL certificate to keep your information secure. This is the same security level used by large banks throughout the world. Additionally, our shop and payment gateway is Level 1 PCI DSS Compliant. This means that your credit card information is secure in it's transmission. Certification in the Level 1 standard requires organizations to; build and maintain a secure network, protect cardholder data, maintain a vulnerability management program, implement strong security measures, regularly test and monitor networks, and maintain an information security policy.
How long will my order take to arrive? How long will my order take to arrive?
  • Packages are shipped via UPS Ground with guaranteed delivery dates of 3-5 days. Orders placed before 2pm EST will be shipped out that day.
How do I change or cancel my order? How do I change or cancel my order?
  • Orders are often filled the same day, or the next morning so cancellation may not be possible. Please contact us at 269.281.0489 and we will see what we can do for you!
What is your return policy? What is your return policy?
  • We believe you will be happy with the features of the Multi-Axis Spiral Suction. Should they not meet your expectations please see our detailed return policy by clicking the Return Policy link at the bottom of any page.
I haven't received my shipment. What can I do? I haven't received my shipment. What can I do?
  • Every order placed on our website is shipped with tracking information attached. You should have received an email with tracking information. Please check the tracking information first to see if maybe it was delivered to another party in your building. No luck there? Please give us a call at 269.281.0489 and we will do our best to find those tips!

 

PAYMENT QUESTIONS

When do you charge my credit card? When do you charge my credit card?
  • Credit cards are authorized and charged immediately upon placing your order
Do I have to pay immediately? Do I have to pay immediately?
  • Yes. Unfortunately as a start up company we can not extend credit lines for purchases at this point.
What forms of payment do you accept? What forms of payment do you accept?
  • We accept Visa, Mastercard, Discover, and American Express both online and via phone. If you are uncomfortable paying via credit card method please call us and we can make arrangements for you to send us payment via business check

 

COMPANY QUESTIONS

Are you distributing something unregulated? Are you distributing something unregulated?
  • No. Ghost Mfg. takes safety seriously and has undergone all the appropriate licensing and registrations necessary in order to bring the Multi-Axis Spiral Suction HVE dental suction tip to market. The FDA has numerous regulatory requirements that manufacturers of medical devices distributed in the U.S. must comply with. These requirements may include establishment registration, medical device listing, premarket notification 510(k), premarket approval, investigational device exemption (IDE) for clinical studies, quality system (QS) regulation, labeling requirements, and medical device reporting (MDR). Ghost Mfg. has full knowledge of these requirements, has taken the appropriate actions, is in compliance, and is authorized to produce and distribute the Multi-Axis Spiral Suction HVE dental suction tip in the U.S.
Where is your business located and where are the tips produced? Where is your business located and where are the M.A.S.S. tips produced?
  • We are located in the state of Michigan. Our administrative office is located at 480 Ansley Dr, St. Joseph MI 49085. Manufacturing, packaging, and distribution takes place in our facility in Baroda, MI, which is located approximately 10 minutes from our admin building. All materials used in the production of the Multi-Axis Spiral Suction tips are sourced from US companies so you can be guaranteed that our product is 100% Made in the USA!